1. MODEL 1: General Conditions of Sale  

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Between the Company Le Petit Drômois 1721 Chemin du Vieux Village 26170 Mérindol les oliviers registered in the Trade and Companies Register of Romans under the number RCS SIREN 830261418, represented by Laurence Arnaud, as manager, duly authorized for the purposes hereof.

The company can be reached by the following email: .

Hereafter Laurence Arnaud, or Le Petit  Drôme

Firstly,

And the natural or legal person proceeding to the purchase of products or services of the company, hereinafter, "the buyer", or "the customer"

On the other hand,

It has been stated and agreed as follows: PREAMBLE
 

The seller and creator publishes and sells products and services of hygiene products and candles for consumers, marketed through, among other things, its website here.

The list and description of the goods and services offered by the company and concerned by these general conditions of sale (GTC) can be consulted on the aforementioned site.

Clause 1: Object

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The general conditions of sale described below detail the rights and obligations of the company and its customer in the context of the online sale of services and products offered by the seller on its site.

Any service performed by the company therefore implies the purchaser's unreserved acceptance of these general conditions of sale.

Clause 2: General Provisions

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The seller reserves the right to modify these GCS at any time by publishing a new version on its website. The GCS then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order.

These T&Cs can be viewed on the company's website at the following address: Le Petit  Drôme  

The company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The customer declares to have read all of these T&Cs and to accept them without restriction or reservation. The customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs.

The customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the company constitutes proof of all transactions.

Clause 3: Products and services

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The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites.

This contractual information is presented in detail and in French.

In accordance with French law, they are the subject of a summary and confirmation during the validation of the order.

The parties agree that the illustrations or photos of the products offered for sale have no contractual value.

The period of validity of the product offer as well as their prices is specified on the company's website, as well as the precise duration of the contracts offered when they relate to a continuous or periodic shipment of products or services.

Except for special conditions, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address provided).

Clause 4: Price

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The prices of the products sold through the websites are indicated in Euros excluding taxes (VAT not applicable article 293 B of the CGI), and precisely determined on the Product description pages. They are also indicated on the product order page, and excluding specific shipping costs.

The Company reserves the right to modify its prices at any time for the future.

Clause no. 5: Conclusion of the online contract / Delivery, receipt and use of the product  

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The Customer must follow a series of steps specific to each product offered by the seller in order to place his order.

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However, the steps described below are systematic:

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- Information on the essential characteristics of the product;

- Choice of product;

- Acceptance of these T&Cs;

- Indication of the customer's essential data (surname, first name, email address, postal address, telephone, etc.);

- Verification of the elements of the order and, if necessary, correction of errors;

- Follow-up of instructions for payment and payment of products;

The customer will receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the order confirming it.

For the products delivered, this delivery will be made to the postal address indicated by the customer.

For the purposes of proper execution of the order, and in accordance with article 1316-1 of the Civil Code, the customer undertakes to provide his true identification elements.

The seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Clause 6: Discounts and rebates

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The proposed price includes the discounts and rebates that the seller would have to grant taking into account its results or the assumption by the buyer of certain services.

Clause no. 7: Discount

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No discount will be granted in the event of early payment.

Clause no. 8: Methods of payment

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Payment is due immediately upon ordering, including for pre-order products.

The payment of orders is made:

- either by credit card or bank card (CV, Visa, Mastercard) – 

- either by the Paypal payment site, a secure online payment system;

- either by payment card via Paypal, a secure online payment system;

- either by bank transfer using the company's bank details provided on request;

- Credit notes and gift cards: credit notes issued by Le Petit Drômois can be used to purchase products presented on the site

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Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa).

Secure online payment by credit card is made by our payment provider.

The information transmitted is encrypted in the state of the art and cannot be read during transport on the network.
Once the payment has been initiated by the customer, the transaction is immediately debited after verification of the information.

In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable.

By communicating his banking information during the sale, the customer authorizes the seller to debit his card for the amount relating to the price indicated.

The customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.

In the event of an error, or the impossibility of debiting the card, the sale is immediately resolved as of right and the order cancelled.
When registering the order, the buyer  will pay the full sale price of the product.

Clause no. 9: Withdrawal period

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In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs”. 

For this withdrawal period to be effective, the product must not be unpacked, used or  deteriorated.

If one or more products in your order do not suit you, you can return them to us without explanation but under conditions and by informing us beforehand.

Return costs are the responsibility of the customer.

“The period mentioned in the previous paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services”.
The right of withdrawal can be exercised by contacting the company by simple email at the address Laurence.arnaud71@gmail.com

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product purchased will be refunded.

In accordance with the legal provisions, you send an email to the following address Laurence.arnaud71@gmail.com, specifying the information:

- name of the customer at the origin of the order

- name of the customer making the payment

- name and reference of the article

-order number

- date of order taking...

- date of receipt of order...

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Reimbursement procedure: for any payment by online payment card, the seller will cancel the payment directly through its secure payment system, the amount paid will then be automatically transferred to the customer's bank account.

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Specific return conditions for beauty products (see example of slow cosmetic appendix 5).  

Clause 10: Warranties

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In accordance with the law, the seller assumes two guarantees: of conformity and relating to hidden defects of the products.

The seller reimburses the buyer or exchanges the product that is apparently defective or does not correspond to the order made.

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The seller reminds that the buyer:

– has a period of 2 years from the delivery of the goods to act with the seller;

– that he can choose between the replacement and the repair of the good subject to the conditions provided for by the product apparently defective or not corresponding to the order;

– that he is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods;

– that the buyer can also assert the guarantee against hidden defects of the product sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).

Additional guarantees: the seller reminds that the customer benefits from a "satisfied or refunded" clause, without any proof of a period of 14 days from the date of purchase of the product. The refund request must again be made directly by email to the address .

Clause 11: Complaints

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If necessary, the buyer can submit any complaint by contacting the company by simple email at the address .

Clause no. 12: Retention of title clause

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The company retains ownership of the goods sold until full payment of the price, in principal and in accessories.

Clause no. 13: Intellectual property rights

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Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller.

No assignment of intellectual property rights is made through these GCS. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Clause 14: Delivery

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The delivery is made directly to the address the postal address indicated by the buyer at the time of his purchase.

The delivery time indicated when registering the order is given for information only and is in no way guaranteed.
In the event of late delivery, the customer has the option of dissolving the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The seller then reimburses the product under the conditions of Article L 138-3 of the Consumer Code.

The seller recalls that when the customer takes possession of the product, the risk of loss or damage to the product is transferred to him.

It is up to the customer to notify the seller of any reservations about the product delivered.

Clause n° 15: Availability and presentation

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Orders will be processed within the limits of the seller's availability or subject to the availability of its suppliers (secure payment management system, email management system, platform host).

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Clause no. 16: Force majeure

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The responsibility of the company cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.

The seller will notify the customer of the occurrence of such an event as soon as possible.

Clause 17: Jurisdiction

Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.

In the absence of an amicable resolution, the dispute will be brought before the Commercial Court of Romans sur Isère for professionals.

Done in Mérindol les Oliviers, April 6, 2022  
 

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Clause 18:. Mediation procedure

The consumer has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or to any other method of dispute resolution.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Le Petit Drômois adheres to the e-commerce Mediator Service of ???

After prior written action by consumers vis-à-vis Le Petit Drômois, the Mediator's Service may be contacted for any consumer dispute whose settlement has not been successful.

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Annex 1 :  

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Appendix 2: return and refund for beauty products (Slow Cosmetics)

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You have 14 days from the date of receipt of your order to request the return of one or more of the products ordered.

The product must be in good condition, unused (1) and in its original packaging.

If one or more products in your order do not suit you, you can return them to us without explanation but under conditions and by informing us beforehand.
After agreement, it will be proceeded, at your choice, to the exchange or the refunding of the product(s).

Return and exchange costs are at your expense unless the product(s) delivered do not conform to the initial order, in which case the return and exchange costs will be at our expense.

Products excluded from the right of withdrawal:

The legal right of withdrawal cannot be exercised for:

- products which have been unsealed or used after delivery and which cannot be returned for reasons of hygiene or health protection.

- products made according to the specificities of the customer or personalized at the request of the customer.

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